PRIVACY AND SECURITY

Lenshop is a private limited company (hence referred to as "Company"). Company is aware that You (a visitor or a registered user) care how information about You is used and shared, and we appreciate Your confidence that we will do so carefully and wisely. We give You as much discretion as we can over Your personal data. However, you may never access or use our site without identifying yourself to us or providing the necessary details about yourself. The Company views our relationship with You as our most valuable asset. We are dedicated to protecting the privacy, accuracy, and security of any personal information of site visitors. We want you to understand how we safeguard Your information and use it to give You the services since we are proud of our privacy standards and the robustness of our site security. Our privacy practises are outlined in this notice. You consent to the procedures outlined in this privacy statement by using this website. Additionally, you agree and give us permission to collect, use, handle, disclose, and transfer your personal data in accordance with the terms of this privacy statement.

The company's secure servers are where we store any information you enter on our website or give us in any other way. Personal information is defined as Name, Email, Website User Account Login ID and Password, Mobile and Landline Phone Numbers, Gender, DOB, Address, Gift Message, and Eye Prescription, but does not include any Credit Card, Debit Card, or Net-Banking Details, all of which are stored on the Company's secure servers and/or in cookies on your computer. Personal information does not include any Credit Card, Debit Card, or Net-Banking Details. Although you can opt out of providing certain information, doing so may prevent you from using many of our features. Without limiting any of your other rights, we use the information you give us to communicate with you, to respond to your requests, to tailor future business transactions, to respond to your inquiries, and for any other use that the Company, in its sole discretion, deems necessary for its business objectives or otherwise. You can send us an email at support@lenshop.in to examine, add, or update certain information. We typically retain a copy of the previous version of the information whenever You update it for our records.

Automatic Information: When you interact with us, we automatically receive and store certain types of information, such as the operating system you are using, the hardware you have, your unique device identifiers, advertising identifiers, serial numbers, information about your mobile network, and the installed applications you have. Your activity is recorded by our server for a variety of diagnostic and analytical purposes. However, the Company does not store any additional personal information in the log besides the IP address of Your computer from which You are accessing the Service.

Information Retention: Unless a longer retention time is required or permitted by law, we will retain your personal information for as long as it takes to achieve the goals mentioned in this Privacy Policy.

Email Communications: If your computer has the necessary features, we may ask to be notified when you open emails so that we can make them more useful and engaging.

Sharing of Information Received by the Company: In order to deliver our services to you, we may disclose your information to third parties, including our affiliates and service partners. when we make such third parties aware of your personal data. We take the necessary steps to limit further disclosure as mandated by applicable legislation. We enter into suitable contractual agreements to make sure that these third parties maintain the same levels of data protection as we do when we send your personal data to them. You may be informed if another company joins us in processing your transactions, and we may share, use, or disclose customer data relating to those transactions with that company as necessary to carry out your order. It's possible for your personal data to be moved, stored, and processed outside of India. You give your agreement to such storage and processing by using our services.

Photos, scans, and images: If you send us a photo of yourself, give us permission to take a facial scan of you, or otherwise give us access to an image of you, we will not share that image with anyone else, nor will we share any facial information from the scans, but we may use it as follows:

• to map and measure your facial features; 

• to measure your pupillary distance and face width;

• to gather other optical information; 

• to solve some issues or concerns you might have with your glasses:

• to provide frame recommendations and to help us understand how our consumers fit within our frames;

• to deliver, customise, and enhance our services and products We keep track of the users' supplied measurements of facial width and pupillary distance made using the iPhone X TrueDepth camera.

Business Transfers: As we grow, it's possible that we'll be fully acquired or merged with another business. Customer information is typically one of the business assets exchanged in such transactions. In such a situation, we will make sure that Your information is protected in accordance with these policies and standards. You hereby expressly consent to the sharing of information to such third parties and grant permission for such a transfer.

Protection of the Company and Others: When we deem it necessary to comply with the law, to enforce or implement our Terms and Conditions and other agreements, or to protect the rights, property, or safety of the Company, our users, or others, we may release account and other personal information. For the purpose of preventing fraud and other related issues, this includes exchanging information with other businesses and organisations. You hereby expressly consent to the disclosure and transfer of information to such third parties as may be necessary, and you grant authorization to do so.

INFORMATION SECURITY

When you submit your credit card or net banking information, we use Secure Sockets Layer (SSL) software, which encrypts the data you type, to safeguard the security of your information during transmission. We continually review our privacy and security policies and make the necessary adjustments to meet changing needs. Without Your approval or in response to a legitimate legal request from a law enforcement officer or government agency, we do not and will not sell or rent Your personal information to anyone, for any reason, at any time. Using the same without revealing any personal information for a statistical or other representation. The company's secure server and systems will be used to store the information that was gathered from You. The Company maintains proprietary, one-of-a-kind security policies and procedures that are secure and reasonable ("Security Practice"). Such Security Practice entails steps to prevent unauthorised access to the server and systems and the information stored on them, including but not limited to password protection, limiting access to designated personnel on a need-to-know basis, security measures including encryption when necessary, and other physical security measures. The company's security procedures guard against unauthorised access to, as well as unauthorised data manipulation, disclosure, or deletion. In accordance with the information assets being secured and the type of business, the Company's Security Practice includes managerial, technical, operational, and physical security control methods. Your agreement to the above-mentioned Security Practices and procedures, which are intended to safeguard the information you supply, is your acknowledgement and agreement that they are reasonable. We only divulge the account numbers necessary for us to access Your accounts and give you the necessary services related to Your accounts. We make every effort to ensure that You can maintain Your anonymity, and You are free to select a Login ID email address and password that protects Your privacy. Only those employees and contractors of our Company who need access to Your Registration Information and Your personal financial data purely on a need-to-know basis in order to operate, develop, or improve the Service are permitted. If these requirements are not met, these employees or contractors may be disciplined, which may include termination and criminal prosecution.The Company does not request any information from You that might constitute personally identifiable information, with the exception of a Login ID in the form of an email address, which may be provided anonymously, and Your Third Party Account Information, which is necessary for providing the services. You must take precautions to prevent unwanted access to your computer and password. When you're done using a shared computer, make sure to sign off. The Company may, as set forth in this Agreement and with Your permission, occasionally establish an electronic connection with Your online bank, credit card, and other financial accounts in order to complete Your Order. To deliver the goods you order from our website to your delivery address, our business may additionally work with other third parties, such as courier services.

USAGE TERMS, NOTICES, AND REVISIONS

At https://www.lenshop.in/terms-conditions, you may see the company's website's comprehensive terms and conditions. This Agreement, which includes restrictions on damages, arbitration of disputes, and application of Republic of India law, shall govern Your visit to this Website and any privacy issue. Please email us at support@lenshop.in with a detailed description of any privacy issues you have with our website, and we will do our best to address them. Our company undergoes ongoing transformation. The use of the information we now collect is subject to the Privacy Policy in force at the time of usage. This Notice and the Terms and Conditions of Website Use may also change.

If you do not advise us otherwise, we may send you e-mail reminders from time to time about our notices and terms, but you should check our website periodically to see any most recent updates.

Grievance Officer

In the event that You have any questions or concerns regarding this Security and Privacy policy, the Company will be happy to help. Please email support@lenshop.in.

COOKIE POLICY

A cookie is a little text file that we store on your smartphone to enable several www.lenshop.in services. To enhance Your interactive experience and generally improve our services to You, "cookies" are used to store user preferences and track user trends. You can modify the cookie settings in your browser to accept or reject cookies. You consent to our use of any personal information we may have obtained from you through the acceptance of a "cookie" if you do so. You consent to our use of any personal information we may have obtained from you through the acceptance of a "cookie" if you do so.

NDNC POLICY

By using the website and/or signing up for an account at www.lenshop.in, you give us permission to contact you via email, phone call, or SMS to offer our services, share product knowledge, and provide promotional offers running on the website and offers provided by the associated third parties, for which reasons personally identifiable information may be collected. You also give us permission to call you from Lenshop for the aforementioned purposes up to 365 days after your registration with us, regardless of whether you have registered yourself with DND, DNC, or NCPR service. This privacy statement explains how Lenshop will handle the personally identifiable data it receives from Lenshop when you visit the Lenshop website and utilise its services. This policy also addresses how Lenshop handles any personally identifiable data that its business partners give it. The practises of businesses that Lenshop does not own or manage, as well as those of individuals that Lenshop does not employ or manage, are not covered by this policy. When you sign up for a Lenshop account, use specific Lenshop products or services, visit Lenshop pages, or participate in promotions, Lenshop gathers personally identifying information about you. Additionally, Lenshop might obtain personally identifying data from our business partners. We request your first and last names, contact information, email address, date of birth, and gender when you register with Lenshop. You are no longer anonymous to us after you register with Lenshop and log in to our services.